A neutral profile of Aviva Canada: when it started, where it is based and where to find its own claims and complaint information. AdvisorPro is not connected to Aviva Canada and does not rate, rank or recommend insurers.
At a glance
Started: Formed in 1999 as CGU Group Canada, through a merger of two long-established insurers, Commercial Union Assurance Company of Canada and General Accident Assurance Company of Canada
Head office: Markham, Ontario
Owned by: Aviva plc, a United Kingdom insurance group
Names you may see: Aviva Insurance Company of Canada, Aviva General Insurance Company, and group brand names such as Elite, Pilot, Scottish & York and Traders
A short history
1999: CGU Group Canada is formed by the merger of Commercial Union Assurance Company of Canada and General Accident Assurance Company of Canada.
2008: The Pilot and Scottish & York companies begin operating under Aviva brand names.
2014: Announces a move of its head office to downtown Markham.
2016: Acquires RBC General Insurance.
Group company and brand names change, so check the exact company named on your policy.
Dealing with Aviva Canada
Claims, questions and changes. Use the phone number, website or app on your policy documents. If you bought through a broker or an agent, they can also help you start a claim or make a change.
A complaint. Start with Aviva Canada's own complaint process, which you can find on its website or in your policy documents. If it is not resolved, there are independent bodies you can turn to. See where insurer complaints data and help live.
Companies change names, owners and brands over time, so confirm anything that matters to you on the company's own website or in your policy documents. This page uses the name only to say which company it is about.
AdvisorPro does not rate, rank or recommend insurers, and no single company is the best choice for everyone. What matters depends on your situation: the cover you need, the policy wording, how you want to deal with the company, and its financial strength. Our guides explain how to look at each of those.
Is AdvisorPro connected to Aviva Canada?
No. AdvisorPro is not affiliated with or endorsed by Aviva Canada, and it does not sell insurance. Company names are used only to say which company a page is about.
Can I get a policy from Aviva Canada through AdvisorPro?
AdvisorPro is not an insurer and does not sell policies. It can connect you with a licensed advisor, who can explain which insurers they work with and what each one offers.
More in Insurance companies in Canada: plain facts
General information, not advice or a recommendation. Rules differ by province and by insurer, so confirm with your insurer or a licensed advisor. This page was last checked in November 2026.